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We want you to love what you ordered,
but if something isn´t right,
let us know. ISDStore.com gladly accepts
returns of unworn/unwashed merchandise
within 90 days of purchase. We'll
send you another color, a new size
or an entirely different style. If
you´d rather have a refund,
we´ll take care of that, too.
Please note:
Personal care merchandise that is
removed from its original packaging
cannot be returned. ISDStore.com can
only accept returns or exchanges of
swim with the original tags attached.
ISDStore.com Online
offers several convenient ways to
return and exchange merchandise:
- go to a ISDStore.com store
You can always return merchandise
purchased online to a ISDStore.com
store (excluding ISDStore.com Factory
Stores). Just bring your original
invoice, photo ID and the credit card
you used to place the order. All merchandise
purchased with a promotional discount
will be refunded for the price paid.
Click here to locate a store near
you.
For returns:
Place the merchandise in a
box with your original invoice or
store receipt, then send the box back
to us via insured mail to the address
below. All merchandise purchased with
a promotional discount will be refunded
for the price paid. Please allow 1-2
billing cycles from the day you return
your package for your account to be
credited.
For exchanges:
Check the "exchange"
box on your original invoice, and
list the item(s) you would like to
receive in the space provided. Then,
include the invoice along with your
merchandise in a box and ship it to
the address below via insured mail.
We´ll send in-stock items to
you right away. We will charge your
credit card for the new merchandise
and process your credit for returned
merchandise as soon as we receive
it.
Easy exchange:
Return merchandise with the
original invoice to the address below,
and order your new merchandise at
the same time by calling 1.888.277.8953
anytime. In-stock items will be shipped
within approximately 24 hours at no
charge for standard shipping and handling.
We will bill your credit card for
the new merchandise and process your
credit for returned merchandise as
soon as we receive it.
All returns and exchanges should
be shipped via insured mail to:
ATTN: ISD Returns
5500 34th Street West,
Bradenton, Florida 34210
*Additional terms and conditions may
apply. See an associate in-store for
the full Return Policy.
Lost Receipt
If you do not have your original
receipt, you may return merchandise
to a ISDStore.com store. Merchandise
returned without the original receipt
will be valued at the current selling
price. A valid photo ID must be presented
to redeem store credit. We will issue
a merchandise exchange or store credit
for the current selling price.
Things To Keep
In Mind...
- Please note that all credit card
refunds will be placed on the card
used for the original purchase.
- Please allow 3 weeks from the
day you return your package for
your account to be credited.
- Allow 1-2 billing cycles for the
credit to appear on your statement.
- If the original payment was a
check, money order, merchandise
certificate or gift certificate,
you will receive a refund check
in the mail.
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